Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn, unboxed, unassembled & unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase. 

To start a return, you can contact us at sales@frogshopfitness.com. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

PLEASE NOTE: We sell items through multiple suppliers and depending on the brand, they may deny providing return labels. In this case, we will not be responsible for the shipping costs of your return. We also reserve the right to deny any returns that are “final sale items”, in addition to items that are freight carried; which are viewed as a liability for resale value.

IMPORTANT: For Body-Solid and its sub-brands, returns are not accepted if the box was opened upon delivery or if the item is used. Returns are only accepted if the item was shipped defective or if the box was unopened upon delivery. No exceptions. 

Before returning a product you must call Body-Solid at 1-800-556-3113 to obtain a RA #. No returns will be accepted without the Return Authorization Number. Original purchaser must pre-pay all freight charges on warranty claims.

Body-Solid will not accept Freight Collect shipments or return shipments on a freight collect basis.

You can always contact us for any return question at sales@frogshopfitness.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

PLEASE NOTE: We DO NOT offer exchanges of any kind. If you buy it and assemble it (i.e. machines), it is yours to keep. We ask that you please do not purchase any machines without consulting a sales rep from our store. They will be able to help guide your decision making and answer any questions regarding specs, warranty, return policy, etc.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.